By Michael Eckhardt on 3/29/2010 11:50 PM

There are many devoted fans of Facebook - and also many, though fewer, devoted users of LinkedIn. A question that often arises is: "Who will be the social networking winner in 2011 and beyond - Facebook or LinkedIn?" Turns out, it is the wrong question. It's kind of like asking: "What's better, a digital still camera, or a digital video camera?"

The answer is that each of these two devices has its own specific role in the marketplace, as well as in the mind of the customer, and one device is unlikely to dominate over the other device anytime soon.

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By Mark Cavender on 3/23/2010 12:00 AM

For 20 years DEMO has been THE event for launching a start-up technology company. At each conference the attendees choose their favorite, and this year it is eXaudios, with their MagInify Call Center, a customer call center that can detect customer's emotions.

Like lots of other products debuted at DEMO, eXaudios MagInify Call Center is a disruptive innovation. So, to get initial adoption they will need to find visionary line-of-business executives who are looking to use this technology as a way to gain a competitive advantage. Down t ... Read More »

By Michael Eckhardt on 3/16/2010 8:27 PM

Numerous news articles (Wall Street Journal, San Jose Mercury News, NY Times) have
been singing the praises of Palm’s newest user interface / WebOS platform.

Question:
So why the troubled Palm Pre quarterly sales outlook and market share disappointment? (Total worldwide smartphone shipments -- all brands -- in 2009 were 172.3 million worldwide, with Palm coming in a weak 7^th on the list of top vendors).

Answer: 
Our answer, based on one of our favorite Chasm Institute topics – is the important difference between Product and Whole Product. The Palm Pre does have some significant smartphone pe ... Read More »